If you’re on a smart matching program and an issue is found during the matching process, your invoice will be flagged as ‘Discrepant’ on your platform.
To sort issues quickly, you can send messages to your buyer using the commenting tool on any purchase order or invoice before re-presenting an amended invoice or asking them to review a discrepancy. Depending on their response, your invoice status will either change to ‘Approved’ or ‘Accepted’ with or without an adjustment before it’s processed for payment.
In the unlikely event your buyer rejects an invoice, its status would be updated to closed and no payment would be made against it. In this situation, your buyer would let you know why it’s been rejected and any next steps to take.